At TopUpHub, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform.
1. Information We Collect
When you register and use TopUpHub, we collect the following information: • Full name, email address and phone number • Transaction history and wallet activity • Device information and IP address for security purposes • Referral activity and usage patterns • Virtual account details linked to your profile
2. How We Use Your Information
We use the information we collect to: • Create and manage your TopUpHub account • Process your transactions and fund your wallet • Send transaction notifications and receipts via email • Detect and prevent fraud or unauthorized access • Improve our services and user experience • Respond to your support requests • Send important service updates and announcements
3. How We Protect Your Data
TopUpHub takes the security of your data seriously. We implement the following measures: • All transactions are protected by a 4-digit PIN known only to you • Passwords are encrypted and never stored in plain text • Your wallet balance is protected by server-side security checks • API keys are hashed and never exposed in logs • All data is transmitted over HTTPS encrypted connections • We use Supabase with row-level security to protect your data
4. Transaction PIN
Your 4-digit transaction PIN is your personal security code. TopUpHub staff will never ask for your PIN. Do not share your PIN with anyone. If you believe your PIN has been compromised, change it immediately from your profile settings.
5. Sharing Your Information
TopUpHub does not sell your personal information to third parties. We only share your information with: • Payment processors (Pocketfi) to create and manage your virtual account • VTU service providers to deliver purchased services • Law enforcement when required by Nigerian law All third-party partners are bound by confidentiality agreements.
6. Virtual Account & Payment Data
Your dedicated virtual account is created and managed by Pocketfi, our payment partner. When you fund your wallet, your bank transfer details are processed by Pocketfi and only the credited amount is stored on our platform. We do not store your full bank account details.
7. Referral Data
When you refer a friend using your referral code, we record who signed up using your code to credit your referral points. This information is used solely for the referral program and is not shared with third parties.
8. Data Retention
We retain your account and transaction data for as long as your account is active. If you request account deletion, we will delete your personal information within 30 days, except where we are required by law to retain certain records.
9. Cookies & Analytics
TopUpHub may use cookies and analytics tools to improve our platform performance and user experience. These tools collect anonymous usage data and do not identify you personally. You can disable cookies in your browser settings, though this may affect some features of the platform.
10. Children's Privacy
TopUpHub is not intended for children under 12 years of age. We do not knowingly collect personal information from children under 12. If we discover that a child under 12 has provided us with personal information, we will delete it immediately.
11. Your Rights
You have the right to: • Access the personal information we hold about you • Request correction of inaccurate information • Request deletion of your account and data • Opt out of promotional communications To exercise any of these rights, contact us at topuphubb@gmail.com
12. Changes to This Policy
TopUpHub may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Your continued use of the platform after changes are posted constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us: Email: topuphubb@gmail.com Company: TOPUPHUB · RC: 9554193 Nigeria
TOPUPHUB
RC: 9554193 · Nigeria
topuphubb@gmail.com